CARE Customer Service

This programme enables you to understand “moments of truth”and deliver great customerservice. It is designed for customer service staff who have face-to-faceinteraction with clients. Most of the skills are also valuable for thoseworking in a call centre. It is about understanding your customers’ needs,managing them well and having skills to handle people in difficult settings.You need to connect quickly and engage people with your warmth and sensitivity.You will learn how to communicate effectively, build rapport with yourcustomers and develop service strategies.

Objectives

At the end of this programme you willbe able to:

  • ·Make anexcellent first impression and make customers feel welcome
  • Define thebehaviours and motivators which shape successful customer service professionals
  • Have abetter focus on customer service by creating a mission statement for yourdepartment

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