As most of you guys know, I'm a huge tealover. When my friend Raven Romance told me about a monthly subscription box called True Tea Club my interest was piqued immediately. I decided to place an order containing some loose teas of my own choice before signing up to the monthly subscription.
At the moment I can't tell you guys anything about the subscription boxes (soooonnn) but I can tell you about two loose blends I've ordered and True Tea Club's customer service.
Customer Service - ☕☕☕☕☕
When I received my package, it was opened and resealed by Royal Mail itself, with an apology if something was missing. And unfortunately, my Caramel Crusader tea was missing! (shame on you Royal mail) I immediately mailed to True Tea Club's customer service, telling them what happened. Within 5 minutes I got an email back from Matt, telling me they were very sorry for what happened (although it wasn't their fault at all) and if I could mail them photo's of the state of my package, so they could contact royal mail about it. Within 5 days I received a new package with a full replacent order and complementary gifts. I am very satisfied with how they handled a problem that wasn't even caused by the company itself. Thank you very much Matt!
CARAMEL CRUSADER - ☕☕☕☕☕
£3.80 - Caramel Crusader Rooibos Tea - 50 Grams
Guacamole Caramel! I knew this was gonna be good from the moment I opened the satchel.
This tea has the most intense caramel scent you can imagine! I decided to try this one first and I must say, I LOVE IT. The best way to describe the flavor is: Christmas at Hogwarts
It tastes like warm caramel, giving that special tingle in your mouth (if that makes any sense) that makes you want to cuddle up under a blanket by the fire and watch the snow fall down from behind the window. I made Lennert take a few sips of this blend, knowing he's very picky when it comes to tea-flavors, and he immediately asked how much I payed for it and if I could order one for him so he can take it to work. Double approved!
SPICY PUMPKIN PIE - ☕☕☕☕
£5.25 - Spicy Pumpkin Pie Fruit Infusion - 50 Grams
Can I just say how pretty this tea looks? I really love the colorful chunks!
I love everything with the words pumpkin and spice(y) in it and it isn't any different with this tea blend! It has an intense and warm taste and I can't wait to combine it with soymilk. I currently have two satchels of this blend and will definitely order more when I've finished both of 'em!
EXTRA- ORANGE CRUSH - ☕☕☕☕
This extra «smaller sample» satchel is just pure orange in it's full glory. It smells good, is fruity and reminds me of summer on an exotic island! Although I really like the flavor (and smell) I don't think I will order a bigger satchel because I'm more interested in trying special and fall/winter flavors.
EXTRA - TEA STRAINER MAN, MATT
I called the little teastrainer guy Matt, named after Matt from True Tea Club who gave me such a good service. He's funny and flexible (the teastrainer that is!) and Lennert already stole him from me to take him to work with his Caramel Crusader.
I really appreciate such small gestures, it made this company really stand out for me.
OVERALL EXPERIENCE WITH TRUE TEA CLUB - ☕☕☕☕☕
I will be ordering some extra batches of Caramel Crusader, some new loose blends and I will sign up for the monthly subscription box!