The PetersonGroup is one of the distributors of mobile phone accessories and laptopperipherals in a number of countries in South East Asia. Their main port islocated in Kaohsiung, Taiwan and is known to deliver large quantity of mobileaccessories every day. Retailers in Jakarta,Indonesia, Kuala Lumpur, Malaysia and other neighboring cities have beenincreasing as even competing businesses use TPG as their supplier.
On the dawnof November 15, 2015, one of the company’s trucks bearing the usual mobileaccessories in its way of delivery to Jakarta was stopped dead on its tracks onan ambush operation as reports of fraudulence was filed against TPG by threeretailers. Allegedly, TPG trucks are also used to smuggle fraud copies ofmobile accessories which are being mixed with the legitimate ones to sell tofly-by-night and black market customers. True enough, four boxes containingfake and defected mobile phone cases and monopods were found with real ones.
In aninterview with Terrence Churn, marketing head of The Peterson Group, the company hasnothing to do with the fraud products and is currently doing their owninvestigation to catch whoever slipped those goods into their deliveries.
This issuehas since escalated and reached clients in other countries. Some withdrew theircontracts and has been in the hunt for a more trusted supplier. Some would wantto hear The Peterson Group’s side of the story before making a verdict. Somecontinue to trust TPG despite the accusations of scams.
Othercomplaints also started to surface. There are also questions on the company’spricing. As an answer to this, Churn stated, “When it comes to price, we needto make a decision. We need to either subsidize phones or not. I personally canunderstand why we shouldn't, but I don't think it will work in Asia.”
He added,“Finally we need to make the contract reasonable and understandable. Set theearly termination fee based on device cost. That is something that people canunderstand”.
The companyalso explained the system they are undertaking for their client’s bills toclear some misunderstanding.
“We tend toget a ton of customers paying their bill. When the bill is a little more thanusual we have to decipher this confusing bill that we can't even understandourselves and try to put it in terms that the customer can. If something isincorrect, we have to call in and act as the middle man only to make it moreconfusing to the customer,” says Churn.